Frequently Asked Questions
Buying a Device
Are all devices unlocked?
Yes — all phones we sell are fully unlocked and will work with any UK network.
Do devices come with a warranty?
Yes — all devices come with a 12-month warranty for complete peace of mind.
What condition are the devices in?
Every device is thoroughly tested and graded by our experts before being listed. The condition is clearly described on each product listing.
How quickly will my order be dispatched?
We dispatch all orders same day if placed before 2pm. Orders placed after 2pm will be dispatched the next working day.
Can I return a device?
Yes — non-faulty items can be returned within 30 days of the confirmed delivery date. Please contact us to arrange a return.
Selling a Device
How do I get a quote for my device?
Simply select your phone model and storage size on our Sell Your Device page to get an instant offer.
How do I send my device to you?
Once you accept your offer, we’ll send you a free prepaid postage label to send your device to us.
How long does it take to get paid?
Once we receive and verify your device, payment is sent quickly — usually within 1-2 working days.
What payment methods do you offer for trade-ins?
We pay via bank transfer or PayPal — whichever you prefer.
General
How can I contact you?
You can reach us by email at buysellfones26@gmail.com or by phone on 07510 894418. We’re based at Unit 4 Larchwood Crescent, Birchwood, Lincoln, LN6 0NA.